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Privacy Policy.

Last updated: 9 April 2026

In plain English: We collect only what's necessary to run TakeoffAI, we never sell your data, and your construction plans remain yours at all times. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Who we are

TakeoffAI Pty Ltd (ABN [insert ABN]) ("TakeoffAI", "we", "us", "our") operates the TakeoffAI platform, a cloud-based electrical takeoff and estimating tool available at takeoff.ai and related applications.

We are the data controller for the personal information we collect through our platform, website, and communications. Our registered address is [insert address], Australia.

2. Information we collect

Information you provide directly

  • Account information: name, email address, company name, phone number, and billing details when you sign up or subscribe.
  • Construction plans and documents: PDF drawings, specifications, and other project files you upload for takeoff processing.
  • Communications: messages you send through our support channels, emails, or feedback forms.
  • Payment information: credit card or payment method details processed by our third-party payment provider (we do not store full card numbers).

Information collected automatically

  • Usage data: features used, takeoffs generated, pages visited, session duration, and interaction patterns.
  • Device information: browser type, operating system, device identifiers, and screen resolution.
  • Log data: IP address, access times, referring URLs, and error logs.
  • Cookies and similar technologies: as described in Section 8 below.

3. How we use your information

We use the information we collect to:

  • Provide, maintain, and improve the TakeoffAI platform and services.
  • Process your construction plans and generate takeoff outputs.
  • Process payments and manage your subscription.
  • Communicate with you about your account, updates, and support requests.
  • Send product updates and marketing communications (with your consent, and you can opt out at any time).
  • Analyse usage patterns to improve our AI models, features, and user experience.
  • Detect, prevent, and address fraud, abuse, and technical issues.
  • Comply with legal obligations and enforce our terms.

4. Your construction plans and project data

Your plans are your property. We do not sell, share, or distribute your construction plans or project data to third parties. Plans are processed solely for the purpose of providing takeoff services to you.

Uploaded plans and generated takeoff data are encrypted in transit (TLS 1.2+) and at rest (AES-256). Access to plan data is restricted to authorised personnel on a need-to-know basis for support and technical purposes only.

We may use anonymised, aggregated data derived from platform usage (not identifiable project data) to improve our AI models and service quality. This data cannot be traced back to any individual, company, or project.

When you delete your account, your plans and project data are permanently deleted from our active systems within 30 days. Backup copies are purged within 90 days.

5. How we share your information

We do not sell your personal information. We may share information with the following categories of third parties, solely for the purposes described:

  • Service providers: cloud hosting (e.g., AWS, Google Cloud), payment processing (e.g., Stripe), email delivery, analytics, and customer support tools — each bound by data processing agreements.
  • Professional advisors: lawyers, accountants, and auditors where necessary for our business operations.
  • Legal requirements: where required by law, regulation, legal process, or enforceable governmental request.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, where your data may be transferred as a business asset (with notice to you).

6. Data retention

We retain your personal information for as long as your account is active or as needed to provide services. Specific retention periods:

  • Account data: retained while your account is active and for 12 months after closure.
  • Construction plans: retained while your account is active. Deleted within 30 days of account closure (90 days from backups).
  • Usage and log data: retained for up to 24 months for analytics and security purposes.
  • Billing records: retained for 7 years as required by Australian tax law.

7. Data security

We implement industry-standard security measures to protect your information, including:

  • Encryption in transit (TLS 1.2+) and at rest (AES-256).
  • Access controls and role-based permissions for internal systems.
  • Regular security assessments and vulnerability testing.
  • Secure cloud infrastructure hosted in reputable data centres.
  • Employee security awareness training.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and take appropriate precautions.

8. Cookies and tracking

We use cookies and similar technologies for the following purposes:

  • Essential cookies: required for the platform to function (authentication, session management). These cannot be disabled.
  • Analytics cookies: help us understand how users interact with our platform (e.g., Google Analytics). You can opt out via your browser settings or our cookie preferences.
  • Marketing cookies: used to deliver relevant advertising and measure campaign effectiveness. Only used with your consent.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect core platform functionality.

9. Your rights

Under the Australian Privacy Act and applicable privacy laws, you have the right to:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request correction of inaccurate or incomplete information.
  • Deletion: request deletion of your personal information (subject to legal obligations).
  • Data portability: request your data in a structured, commonly used format.
  • Opt out: unsubscribe from marketing communications at any time.
  • Complaint: lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise any of these rights, contact us at privacy@takeoff.ai. We will respond within 30 days.

10. International data transfers

Our services may involve processing data in countries outside Australia (e.g., where our cloud providers operate data centres). Where this occurs, we ensure appropriate safeguards are in place, including data processing agreements and compliance with the APPs regarding cross-border disclosure (APP 8).

11. Children's privacy

TakeoffAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to this policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The "Last updated" date at the top indicates when this policy was last revised.

13. Contact us

If you have questions about this privacy policy or our data practices, contact us at:

TakeoffAI Pty Ltd
Email: privacy@takeoff.ai
Address: [insert registered address], Australia